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Frequently Asked Questions
I have never made an online purchase before, how can I be sure NobMort is reputable?
Since our inception in 1997, our goal was - and is - to introduce new and innovative ways for customers to purchase high quality fashion jewelry and fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.
Learn a little bit about us and see what our customers are saying, and you will find that our unique approach and reputation have allowed us to become one of the growing fastest online jewelers today, now offering shipping all over the world.
Why should I choose NobMort?
Unlike traditional jewelers, NobMort is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned jewelry experts. Learn and shop the way you want, with no pressure, hassle-free 60-day return or exchange period.
Our unparalleled, exclusive jewelry selection – we have over 100,00 independently designed jewelry compared to maybe a few hundred at a traditional jewelry store – comes with a best price guarantee, and every name jewelry is handcrafted by expert jewelers. Our commitment is always to ensure you get a lifetime of value.
What is your return policy?
Our commitment to you does not end at delivery. Items may be returned or exchanged within 60 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation.
We have free extended holiday returns, too. To ensure your recipients love their holiday gifts, orders shipped between November 15 through December 15 may be returned through February 15, free of charge and no questions asked. Our regular 60-day return policy resumes on December 15.
What cannot be returned within 60 days?
Engraved jewelry items, other than rings, may not be returned. Jewelry purchased as part of our NobMort Jewelry Upgrade Program may not be returned for credit. All NobMort engraved rings may be returned for credit, but the engraving fee will not be refunded. The removal of NobMort engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return.
Can I process the return online?
Yes, as long as the item was purchased in the U.S. for $2,000 or under. For an expedited exchange, consider a return for refund and simply place a new order.
Which items cannot be processed online?
All items purchased for over $1,000, international orders, and U.S. customer returns for exchange, resize, repair, or loose diamonds returned for mounting. If any of the above apply, please call a Diamond and Jewelry Consultant for further assistance.
Can I return an item that was given to me as a gift?
Yes, NobMort is happy to exchange it for merchandise credit within 60 days of purchase. Place the gift in its original packaging with the receipt (if available) and follow the return instructions. Your refund will be credited to you in the form of a NobMort gift certificate.
Will the buyer of my returned gift know that it was returned?
No, we will not alert the buyer that the gift was returned.
Do I pay the return shipping costs?
No. Our commitment to you includes free returns within the 60-day return period.
How should I package my return for shipping?
Set up the Return Merchandise Authorization online (or by calling NobMort), and we'll send you an e-mail that walks you through correct packaging procedures.
How long will it take NobMort to process my merchandise return?
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Will I be notified during the merchandise returns process?
Yes. Once your package arrives at NobMort, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
When should I expect to receive my return credit?
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Will NobMort update me during the return process?
Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.
Can I track the status of my return order?
Yes. Go to Return Status to check the status of your delivery in real time.
Can I do a "rush order" on my return?
Please call and speak to one of our diamond and jewelry experts to request expedited shipping for your return.
Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to the NobMort e-mail list. Sign up at subscription status page.
Why don't I see discounts on your loose diamonds?
We at NobMort are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a price match program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor's price.
How is my order packaged?
For standard orders within the U.S., we ship using secure, non-descript packaging material. Inside, you'll see NobMort's elegantly branded gift packaging - ideal for gifting or personal storage. See additional shipping options here
I'm giving this as a gift. What are my options as I place my order?
For that extra personal touch, we recommend personalized engraving. It's available on most of our rings and all engraving-friendly items. We also offer polishing cloths, our own professional jewelry cleaner, and complimentary gift cards (plain or customized). You may also request a gift receipt.
Can I track my order?
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by viewing your Order Status page.
Do you collect sales tax when shipping to my state? What are the duties and taxes?
For U.S. orders, we currently collect sales tax for orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin and Wyoming. We do collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties. For more information see our "ship to" country policy.
Do you offer financing?
Yes, we offer competitive financing for US customers through our NobMort credit card.
Can I pay using a combination of bankcard and financing?
Yes. First, apply for the NobMort credit card to determine your credit limit. Then call us and we'll be happy to assist you with options for combining payments. Payment information can only be taken by phone.
I applied for financing but my purchase was not authorized. Do you know why?
For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you'll receive a letter from the financing company with further information.
Do you offer a warranty on the jewelry I purchase from NobMort?
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
How do I best care and maintain my new jewelry purchase?
We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear. We only ask that you cover the shipping and insurance to safely transport the ring to our facility. And as a gesture of gratitude for choosing NobMort, we'll cover the shipping back to you.
How can I safeguard my purchase against damage, theft, or a loss?
We recommend that you contact an independent insurer such as Jewelers Mutual.
Helpful hint: Compare rates and coverage before choosing a provider. Ask very specific questions regarding a full range of potential scenarios (E.g. "What happens if all my valuable jewelry gets lost or stolen?" or "What happens if my wedding ring or diamond goes missing?"). Knowing your valuable and treasured jewelry is safely insured will give you peace of mind – and satisfaction in knowing you're protected.