All NobMort jewelry are backed by

THIS IS NOBMORT'S UNWAVERING PROMISE AND IT IS AT THE HEART OF EVERYTHING WE DO.

A Lifetime of Service

When you purchase a NobMort jewelry, you become a valued member of the NobMort family. We pride ourselves on providing continuous premium service, including care and repair, complimentary jewelry polishing and a full lifetime warranty.

Buy once, preserve your NobMort for generations.

NobMort will repair any damage or defect for any reason free of charge – whether it was purchased in 1997 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee.

If at any time you are not satisfied with the performance of your NobMort product we’ll make it right. Whether you made the initial purchase or you received NobMort as a gift, it’s our guarantee that your NobMort products will perform like new. Forever.

WHAT NOBMORT WILL DO FOR YOU

When you send your well-loved NobMort jewelry in for repair or redesign they will be cared for as if they were our own. Your products go through a detailed multi-step process and are returned to you, ready to be used daily for years to come. There’s no receipt or registration required.

Bring NobMort and NOB Forever Guarantee into your home today

BEGIN SHOPPING

All NobMort Products Are Backed By

Nob Forever Guarantee

We stand behind the quality and craftsmanship of our jewelry. NobMort offers a free lifetime warranty against manufacturing defects on all NobMort jewelry. If a warranty issue is found, NobMort will repair the warrantied damage or replace the item without charge.

Forever Quality Guarantee

  • At NobMort every purchase comes with a free lifetime guarantee against manufacturer defects and craftsmanship. When you make a purchase you can be confident that we stand behind the quality of every piece in our stores.
  • Send the product with an explanatory note to the address listed below or submit a request online.

Forever "LOVE IT" Guarantee

  • With every purchase, we want to guarantee you will LOVE IT - and in some cases, this might mean doing something over.
  • CUSTOM DESIGN: We want you to love your new custom design, even if that means remaking it. We are the experts at custom design, but sometimes what you may have dreamed of doesn't turn out to be what you had envisioned. That's okay - we have your back, and we will make it right!
  • SPECIAL ORDERS: We want you to love it. If your order arrives and you decide you don't, we guarantee you can return it within 30 days for an in-store credit you can use towards something that better suits your fancy. We told you the fine print was awesome!

Forever Replacement Guarantee

  • Should your NobMort be damaged through unconventional use, we will replace it for half the current retail price plus applicable sales tax.
  • Send the product with an explanatory note to the address listed below or submit a request online.

30-Day Money Back Guarantee

  • If at any time within 30 days after receipt of your NobMort product you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting NobMort Customer Service.
  • Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.
  • The Forever Guarantee is intended solely for consumer/ in-home use. The Forever Guarantee is not available for NobMort products in need of service or replacement, as described in the Forever Guarantee, that have been purchased or otherwise acquired for the purpose of resale.

REWARDS PROGRAM

  • Did we mention Rewards? When you make purchases or have repairs done at NobMort, a percentage of what you spend goes back into your account for you to save up, spend on anything in the store, and can be used anytime - no expiration. Just ask any staff member for more information, or to find out your balance!

Customer Service Pledge

At NobMort, our pledge is to guarantee our customers' 100% satisfaction.

To insure your NobMort purchase, click here.

Last revised on 12.4.20

WARRANTY STEPS

1. ONLINE FORM

Click here and follow the steps for Nob Forever Guarantee Claims form to submit a quest on line.

2. YOU SHIP

Place the broken jewelry in a shipping package & ship it to the return address.

3. REPAIR OR REPLACE 

Allow us some time to make the repairs, make the jewelry look as good as new.

4. READY TO BE STYLED

We got you covered with new on the way. The best jewelry that last, shipped to your door.

"I have had NobMort for 2 years, my first name necklace when I got married. This is only the second time that I have ever had to return an item for refresh. Excellent service and response time. Kept me informed by email every step of the way. Awesome company."

Linda R.

“I was so nervous about sending out my wedding rings, but this company went out of the way to ensure that they were safe, they contacted me when it got there, when it was inspected, which included pictures, an estimate on the repairs and the reasons they were being made, once the estimate was approved, they let me know exactly how long it would take to repair and return to me, which only a few days, and it looks amazing. I would recommend this to everyone” 

Kelsey L.

"Not only did I fall in love with this necklace, but the customer service is outstanding! The necklace was the perfect size and it goes with everything! The icing on the cake was the customer service definitely will be purchasing again!"

Sandra M.

"Just wanted to say thank you for doing such a lovely job on my ring! It is absolutely perfect. I was starting to think I would never be able to wear it again - today I received it in the mail and just stared at it on my hand all day long. Thank you so much!"

Karen F.

"I had two necklaces that were a tangled mess. When things finally started to open up during the pandemic, No one in my area wanted to tackle them. I dropped them in the mail to Quick Jewelry Repair and they quickly untangled the necklaces and returned them to me, just like new. Thank you so much!"

Judy B.

Share your NobMort story using #MyNobMort and @NobMortJewelry and we may feature it on our website or social media.